Privacy Notice & Cookies

Film London is committed to protecting your privacy. This Notice outlines the information gathering and dissemination practices for this Website ( and all websites operated by Film London. It applies to any personal information which is given by you to us via the Websites produced or operated by us:

Hereafter referred to as 'Websites'

We process personal data only in strict compliance with the General Data Protection Regulation and all local implementing legislation. By using our Websites, you consent and agree that we may retain your personal information, however it is supplied by you, and store and process it in accordance with this Notice.

1. Information Automatically Logged

We use your IP address to help diagnose problems with our server and to administer and monitor use of the Websites.

2. Cookies

Our Websites use cookies to save information about your general internet usage. A cookie is a small text file sent to your device (be it a computer, tablet or mobile phone), by a website and stored on your hard drive to be retrieved by the originating website on your next visit, or another website that recognises that cookie. There are various types of cookies and they perform different functions, such as storing what's in your shopping cart, or recording your browsing history.

Using cookies helps us improve our Websites and deliver a more personalised service, such as remembering your password so you don't have to re-enter it each time you visit. The cookies we use also help us compile statistical reports on website activity which, in turn, improve our service.

Your continuing use of the Websites means that you consent to Film London using cookies. If you would rather that we did not collect data in this way you can choose to accept or reject cookies in your browser's privacy settings. Information on deleting or controlling cookies is available at

Please note that deleting our cookies or disabling future cookies may mean you are unable to access certain areas or features of our sites.

2.1 Cookies used on the Websites

During your visit to the Websites, three types of cookies will be used:

Strictly Necessary cookies

These types of cookies are essential for you use the features of the Websites, such as accessing secure areas. This type of cookie does not gather information about you or remember where you have been on the Internet.

No consent is required for this type of cookie.

Performance or Analytics cookies

These cookies collect anonymous information about how you use the Websites. For example, they help us see what pages are visited most often and if users are getting error messages from our pages. These cookies also enable us to measure the number of users visiting the Websites, helping us to monitor activity and improve our service.

Because they only collect data anonymously, these cookies do not identify a user. Your continued use of the Websites means you consent to us placing these types of cookies on your device.

Functionality cookies

These are the cookies that allow us to remember choices you make on the Websites. For example, your login details and which newsletters you have signed up to. Remembering this information is aimed at improving your user experience. These cookies cannot track your browsing activity on other websites, and the information collected is anonymised.

By using the Websites, you are agreeing that we can place this type of cookie on your device.

2.2 Managing cookies

If you do not want us to collect any of this data, please change your browser settings to prevent cookies. Get detailed instructions on how to do this on

3. Personal information

Some services offered on the Websites require you to enter personal contact information.

We may also ask you for other information when you contact us or report a problem with our Websites. We may keep a record of any communication that you have with us or your IP address. Film London retains personal data for as long as necessary to fulfil the purposes for which it was collected (or for a longer period if so required by law).

3.1 Information entered at registration

When you register with we ask you to enter contact details. We may use the information you submit to the site to contact you about developments with either site or Film London Directory.

In addition, if you opt in, we may use this information to send you promotional material from some of our partners. These emails will always come from Film London. We will not pass your details on to third parties.

You can opt out of receiving this information at any stage.

3.2 Newsletter sign-ups

Film London offers the opportunity to sign up for a range of newsletters. Contact information entered when subscribing will be used to send you your selected newsletter.

The information provided will not be passed on to any third party. If you sign up for any of our newsletters and subsequently change your mind, you may opt out at any time or unsubscribe using the link at the bottom of all newsletters you receive from us.

3.3 Information entered through a survey

Contact information asked for as part of any Film London online survey may be used to get in touch with you about the survey.

This information may also be used to inform future promotional strategies.

3.4. Information entered for competitions

From time to time, we may run competitions on our Websites. As part of these competitions, we ask you to provide contact information.

This contact information may also be used by us to email you about Film London activities, or activities of our partners. These emails will always come from Film London, we will not share your information with third parties. You may opt out of receiving mailings at any time.

4. How your personal information is used

4.1 Newsletters

Film London sends you the emails to which you have signed up

4.2 Services

Film London sends you information pertinent to your membership of the following networks: Equal Access Network; Film Hub London; Location Crew Diary; London Filming Partnership; Talent Development Network.

5. Choice/Opt Out

Our Websites work on an 'opt-in' basis whereby we do not send you any promotional/marketing information from our partners or from us unless you 'opt-in' when entering your contact details.

If you are receiving communications from us that you do not want, you can opt out at any time:

Contact us at or +44 (0)20 7613 7676 to let us know

  • Unsubscribe from newsletters using the link at the bottom of every ecommunication you receive from us.

6. Third Party Service Providers

Film London may share your information with third party service providers in order to deliver our services. Film London uses the following third party service suppliers to provide and support our services, such as delivering newsletters and organising events:

  • Attix5
  • Eventbrite
  • Google Analytics
  • MailChimp
  • Mimecast
  • Outlook 365

6.1 MailChimp

Film London uses MailChimp to deliver our newsletters to you. Although MailChimp is an American organisation, it has EU/US Privacy Shield Certification, which provides appropriate safeguards to individuals’ personal data.

7. External Links

Our Websites contain links to other sites. We are not responsible for the privacy practices or the content of such websites.

8. Security

The Websites have security measures in place to protect the loss, misuse, and alteration of information under our control. They are firewall-protected, and servers are stored in a protected room.

Although we do our best to protect your personal data, given the nature of the transmission of information via the Internet, we cannot guarantee the security of your data during transmission to or from our Websites. Any such transmission is at your own risk.

9. Data Quality/Access gives you the ability to change and modify information previously provided. To do this, please amend your preferences in 'Account Details' once logged in.

10. Access to Information

The General Data Protection Regulation gives you the right to access personal information held about you. Your right of access can be exercised in accordance with the Regulation.

Any access request may be subject to a fee of up to £10 to meet our costs in providing you with details of the information we hold about you.

11. Your rights under GDPR

  • Subject access - the right to request details of the Personal Information which Film London holds and copies of such information
  • Right to Withdraw Consent – where you have consented to Film London’s processing of your personal data, you have the right to withdraw such consent at any time
  • Data Portability – in certain circumstances, you have the right to request Film London transmits your personal data directly to another organisation.
  • Rectification – the right to rectify or update any incorrect or inaccurate personal data
  • Erasure (the right to be forgotten) – the right to have personal data erased in certain specified situations
  • Restriction of processing – the right in certain specified situations to require Film London to stop processing personal data
  • Object to processing – the right to object to specific types of processing of personal data, such as, where the processing is for the purposes of direct marketing
  • Prevent automated decision-taking – in some circumstances, the right not to be subject to decision being taken solely on the basis of automated processing
  • Right to lodge a complaint with the supervisory authority – the Information Commissioner’s Office in the UK
  • How to enforce your rights

12. Changes to our Privacy Notice

Any changes we may make to this Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by email. By using any the Websites you will be deemed to accept the Privacy Notice existing at that time.

13. Contacting us

If you have any questions about this Privacy Notice, our practices concerning the use and storage of personal data, or your dealings with the Websites, contact us at: or phone +44 (0)20 7613 7676

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